We inspect all rings that are returned for repairs. In either case, call or email us at and we will provide you with the proper information.
#Black steel ring full#
Full warranty on manufacturing defects for as long as you own the ring.Our commitment to you lasts for as long as you own this ring. So if your ring has any structural damage for as long as you own it, we will repair or replace it for free. This ring has a lifetime guarantee - because we want to give you one less thing to worry about. If your ring is not a duck band, but it's customization is that unique - where we speak by email beforehand to design the ring just for you, there may be other factors involved, but we will communicate it all in writing before your ring is made, and we'll make sure you are aware of any potential fees in the future.Ĭontact us for payment link and address info to send the ring. You return the ring and the refund will be purchase price minus 50%. If you want to RETURN a duck band, then a restocking fee of 50% will be incurred. OR you can simply email us at with a detailed explanation including order number OR name, and we will respond right away.ĭue to the customized nature of duck band rings, because we cannot resell them, they will incur a size exchange fee of $50 for titanium and $75 for black zirconium. We'll notify you via e-mail with return instructions. If you need to return or exchange an item, simply login to your account, view the order using the "Complete Orders" link under the My Account menu and click the Return Item(s) button.
#Black steel ring free#
Depending on ring style, customization or metal type, it may still have a free size exchange or an exchange fee no more than 20% of purchase price. If you have a duck band read below.įor size exchages after 30 days (We get it, sometimes there is weight loss/gain or other factors), contact us. Customer is responsible for return shipping costs back to us.
You may exchange items for same style/different size within 30 days of delivery. Do not attempt to send it back to the address on the label as our returns department is separate. If you wish to return, please contact within 30 days of purchase for return form and instructions. However, when you will see the refund back in your account depends on your bank. We will apply the refund as soon as the item is processed by our returns team. In that case we will pay for return shipping. Customer is responsible for return shipping costs back to us, unless reason for return is a result of our error (you received an incorrect or defective item, etc.). You may return items within 30 days for a full refund (except duck bands or personalized black zirconium, see below). Some rings ship rather quickly in 1-2 days, and some require more time. The estimated shipping time of each ring is shown on the first line of the product description. Most rings are made to order so they will take time to produce. This is beyond our control and is simply a common international shipping procedure. Most international customers are expected to pay customs fees or tarrifs to claim and receive your package.
The ring will still take the time needed to be produced. If you pay for expedited shipping, that will only affect time in transit.
#Black steel ring for free#
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